Mercier Consultancy MD is hiring an Italian Customer Service for Logistics Company in Greece - Fully Paid Relocation

Mercier Consultancy Bulgaria presents an exceptional opportunity for an Italian Customer Service Agent at a prominent logistics enterprise in Greece. This position offers a fully sponsored relocation, presenting an ideal pathway for professionals seeking career advancement and cultural exploration. As an Italian Customer Service Agent, you will support Italian-speaking clients with their logistics requirements, addressing shipping inquiries, tracking packages, and resolving service-related questions. If you are enthusiastic about delivering exceptional customer experiences and prepared for an exciting professional journey, we invite your application! Responsibilities - Deliver exceptional customer support in Italian for logistics-related communications - Guide customers through shipping alternatives, documentation, and shipment tracking processes - Professionally and efficiently address and resolve customer concerns - Precisely record customer interactions to facilitate continuous operational improvement - Engage with logistics teams to guarantee seamless and timely service delivery - Maintain current knowledge of logistics procedures and industry developments - Collect and analyze customer feedback to continuously enhance service quality Requirements - Native or near-native fluency in Italian and English, both verbally and in writing - Proven customer service background, ideally within logistics or transportation domains - Exceptional communication skills with a customer-centric approach - Proven ability to manage multiple tasks simultaneously in dynamic environments - Advantageous familiarity with customer service platforms or logistics management systems - Meticulous attention to detail and advanced problem-solving capabilities - Genuine openness to relocating to Greece and embracing a new professional environment Benefits - Competitive Monthly Compensation - Performance-Based Monthly Bonus - Comprehensive Relocation Package - Fully Sponsored Professional Training - Comprehensive Health Coverage - Additional Private Health Insurance - Annual Bonus Equivalent to Two Extra Salaries - Additional Comprehensive Perks