Anduril Industries is looking for an IT Support Technician to be the first point of contact for technical support queries from employees. You will provide prompt, effective, and friendly first-line technical support for hardware, software, and cloud-based systems in a fully remote environment.

What You'll Do

Serve as the primary point of contact for incoming IT support issues, managing tickets from initial submission to resolution or escalation.
Diagnose and resolve common hardware, software, and peripheral issues remotely.
Document solutions and create helpful 'how-to' guides for internal knowledge sharing.
Support laptop setup, replacement, and courier logistics.
Manage the lifecycle of corporate laptops and maintain accurate asset records.
Monitor system alerts and escalate issues when necessary.
Administer user accounts, permissions, and access across systems, including VPN and staff directories.
Coordinate with vendors for warranty claims, purchasing, and logistics.
Support the IT Manager with audits, process improvement, and testing new tools.

What We're Looking For

Experience with directory services (Active Directory / LDAP)
Experience with MDM or deployment tools (e.g. Intune, JumpCloud, Kandji)
VPN configuration and basic networking knowledge
Basic PowerShell, Bash, or Python scripting for task automation
Understanding of system setup automation or provisioning tools
ITIL principles or similar service management knowledge
Familiarity with IT Asset Management systems

Nice to Have

Exposure to Linux Systems
Experience in a SaaS or remote-first company

Technical Stack

Active Directory, LDAP, Intune, JumpCloud, Kandji, PowerShell, Bash, Python, VPN

Team & Environment

You will be the first point of contact within the IT department, reporting to the IT Manager. You'll be part of a team supporting over 90 people across the UK, Canada, and beyond.