Remote (Global)

Anduril Industries is hiring an IT Support Technician

About the Role

Anduril Industries is looking for an IT Support Technician to be the first point of contact for technical support queries from employees. You will provide prompt, effective, and friendly first-line technical support for hardware, software, and cloud-based systems in a fully remote environment.

What You'll Do

  • Serve as the primary point of contact for incoming IT support issues, managing tickets from initial submission to resolution or escalation.
  • Diagnose and resolve common hardware, software, and peripheral issues remotely.
  • Document solutions and create helpful 'how-to' guides for internal knowledge sharing.
  • Support laptop setup, replacement, and courier logistics.
  • Manage the lifecycle of corporate laptops and maintain accurate asset records.
  • Monitor system alerts and escalate issues when necessary.
  • Administer user accounts, permissions, and access across systems, including VPN and staff directories.
  • Coordinate with vendors for warranty claims, purchasing, and logistics.
  • Support the IT Manager with audits, process improvement, and testing new tools.

What We're Looking For

  • Experience with directory services (Active Directory / LDAP)
  • Experience with MDM or deployment tools (e.g. Intune, JumpCloud, Kandji)
  • VPN configuration and basic networking knowledge
  • Basic PowerShell, Bash, or Python scripting for task automation
  • Understanding of system setup automation or provisioning tools
  • ITIL principles or similar service management knowledge
  • Familiarity with IT Asset Management systems

Nice to Have

  • Exposure to Linux Systems
  • Experience in a SaaS or remote-first company

Technical Stack

  • Active Directory, LDAP, Intune, JumpCloud, Kandji, PowerShell, Bash, Python, VPN

Team & Environment

You will be the first point of contact within the IT department, reporting to the IT Manager. You'll be part of a team supporting over 90 people across the UK, Canada, and beyond.

Benefits & Compensation

  • Fully remote working
  • $1150 CAD home office allowance
  • $300 CAD personal development allowance
  • Private Healthcare
  • 25 days holiday plus public/bank holidays
  • A day off for your birthday
  • Women in Business NI Membership
  • A truly flexible working culture
  • Quarterly meet ups
  • Virtual office to hang out with colleagues

Work Mode

This is a fully remote position. Candidates are welcome from locations including Ontario.

SciLeads is an equal opportunities employer, we welcome and encourage applications of all nationalities, backgrounds and genders.

Required Skills
Active DirectoryLDAPIntuneJumpCloudKandjiPowerShellBashPythonVPNEndpoint ManagementIdentity and Access ManagementScriptingIT AutomationTroubleshootingTechnical Support
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About company
Anduril Industries

A defense technology company transforming military capabilities with advanced AI, autonomy, computer vision, and networking technology

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Job Details
Category infrastructure
Posted 4 months ago