Keller Executive Search is hiring a hands-on and self-motivated IT Support Field Engineer to join our IT Operations team. Based near Birmingham airport for efficient travel, you will provide on-site IT support across retail store locations throughout the UK, splitting your time between visiting stores and attending our Birmingham headquarters three times per week.

What You'll Do

Provide on-site IT support across retail and branch locations throughout the UK, including hardware installation, troubleshooting, and maintenance.
Travel regularly to stores and offices nationwide, managing your own schedule and travel logistics efficiently.
Attend Birmingham HQ three times per week for team meetings, project work, and escalation handling.
Install, configure, and maintain end-user devices including laptops, desktops, printers, POS terminals, and network equipment.
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner, minimizing business disruption.
Perform site surveys, cabling checks, and network infrastructure assessments at store locations.
Manage and track IT assets across all sites, ensuring accurate inventory records.
Liaise with third-party vendors and service providers for hardware repairs and replacements.
Document all incidents, resolutions, and installations clearly in the ITSM ticketing system.
Support store openings, relocations, and refurbishments from an IT perspective.
Escalate complex issues to 3rd line support or specialist teams as appropriate.
Ensure all IT activities are carried out in line with company security policies and UK GDPR / Data Protection Act 2018 requirements.