Responsibilities
- Professional team member within the Helpdesk team
- Responsible for resolving customer queries and collaborating with the team to address issues
- Participate in projects as needed
- Maintain clear and effective customer communication
- Engage continuously in professional development
- Create and maintain IT systems documentation as required
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience
- 3+ years of experience in a similar IT support environment
- Proficient in Active Directory and Azure Active Directory
- Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems
- Strong knowledge of Microsoft 365 administration
- Skilled in network and firewall troubleshooting
- Excellent understanding of email routing and related protocols
Nice to Have
- Experience with scripting for automation, including PowerShell and Batch scripting
- Proficient in virtualization technologies such as VMware and Hyper-V
- Familiarity with backup solutions, including Veeam and Zerto
- Strong understanding of server and storage infrastructure
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Azure Administrator
