Requirements
- Level 3 technical support experience
- Experience in remote monitoring and management (RMM)
- Experience in endpoint security
- Experience in system backups
- Experience in end-user desktop support
- Troubleshooting complex technical issues
- Maintaining system reliability
- Supporting users across various platforms
- Experience with ConnectWise RMM
- Experience with Autotask PSA
- System monitoring
- Patch management
- Proactive maintenance
- Data backup management
- Disaster recovery processes
- Virus/malware/security threat resolution
- Remote end-user support
- Software installations, configuration, and troubleshooting
- Documentation of systems, procedures, and troubleshooting steps
- Ensuring IT systems meet security and performance standards
Work Arrangement
Remote (Worldwide)
