Construction & Property Group is looking for a skilled IT Support Engineer - Level 3 to provide advanced technical support and infrastructure management in a remote environment. You will be responsible for troubleshooting complex issues, ensuring system reliability, and supporting users across a variety of platforms.

What You'll Do

Provide Level 3 technical support for desktops, laptops, and user environments.
Troubleshoot and resolve advanced IT issues escalated from lower support levels.
Manage and monitor systems using ConnectWise RMM.
Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
Perform system monitoring, patch management, and proactive maintenance through RMM tools.
Manage and verify data backups and disaster recovery processes.
Detect, investigate, and resolve virus, malware, and other security threats.
Provide remote end-user support including software installations, configuration, and troubleshooting.
Maintain documentation for systems, procedures, and troubleshooting steps.
Ensure IT systems meet security and performance standards.

What We're Looking For

Strong experience providing Level 3 technical support in a professional environment.
Proficiency with remote monitoring and management (RMM) tools and endpoint security.
Hands-on experience with system backup management and disaster recovery processes.
Proven ability to troubleshoot complex technical issues independently and remotely.
Excellent documentation skills for systems and procedures.