The IT Site Support Engineer (IT1) at Cadence provides hands-on technical support for end-user computing environments, delivering onsite and remote assistance to corporate and field users. This role ensures a high-quality end-user experience by collaborating with local and global IT teams in a fast-paced enterprise environment.
What You'll Do
- Provide onsite and remote end-user support for laptops, desktops, peripherals, mobile devices, and audio-visual (AV) equipment.
- Troubleshoot Windows 11 and macOS operating systems, including performance, stability, and user-experience issues.
- Perform laptop and desktop break-fix activities, including hardware diagnostics, part replacement, and vendor RMA coordination.
- Provision, image, and re-image systems using enterprise tools such as Intune, Autopilot, SCCM, and JAMF.
- Configure systems post-image, including application deployment, security tools, and endpoint protection / antivirus (AV) software.
- Support user accounts, printers, and network connectivity including LAN, Wi-Fi, VPN, and basic network troubleshooting.
- Provide basic support for conference room and AV technologies, including Microsoft Teams Rooms and peripherals.
- Assist with employee onboarding and offboarding, including device setup, data migration, asset handover, and access validation.
- Manage incidents and service requests through ITSM tools, ensuring accurate documentation and SLA adherence.
- Maintain accurate asset inventory records and assist with hardware stock management and lifecycle activities.
- Coordinate with shipping and receiving for device deliveries, returns, and refresh cycles.
- Collaborate with local, regional, and global IT teams to resolve escalated issues and support enterprise initiatives.
What We're Looking For
- 2+ years of experience in IT Site Support, Desktop Support, or similar end-user computing roles.
- Strong hands-on experience supporting Windows 11 and macOS environments.
- Working knowledge of endpoint management and deployment tools (Intune, Autopilot, SCCM, JAMF).
- Experience with endpoint security, antivirus, and device compliance solutions.
- Knowledge of Active Directory, Entra ID, Group Policy, and basic identity troubleshooting.
- Understanding of enterprise hardware platforms including Dell, Lenovo, and Apple.
- Strong customer service mindset with excellent verbal and written communication skills.
- Ability to manage multiple tasks concurrently, prioritize effectively, and work independently.
- Self-motivated learner with a proactive and adaptable approach to problem solving.
Nice to Have
- Relevant certifications (Microsoft, ITIL, endpoint or OEM certifications) are preferred but not required.
Technical Stack
Windows 11, macOS, Intune, Autopilot, SCCM, JAMF, Active Directory, Entra ID, Group Policy, Dell hardware, Lenovo hardware, Apple hardware, Microsoft Teams Rooms, LAN, Wi-Fi, VPN, endpoint protection software, antivirus software
Team & Environment
Collaborates with regional and international IT teams; participates in global IT initiatives.
Work Mode
Supports a hybrid workforce with desk-side, walk-up, and remote assistance.
Cadence is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
