About the Role
The position is responsible for managing end-to-end IT service delivery, ensuring high availability, performance, and adherence to service level agreements across global infrastructure and support systems.
Responsibilities
- Oversee the operational performance of IT service platforms
- Ensure service reliability and rapid incident resolution
- Manage service delivery metrics and performance reporting
- Coordinate with technical teams to maintain system uptime
- Lead root cause analysis for critical outages
- Drive compliance with IT service management standards
- Implement improvements to service delivery processes
- Support capacity planning and scalability initiatives
- Facilitate communication between technical and business units
- Monitor service level agreement adherence
- Manage vendor performance for IT service providers
- Lead cross-functional teams during major incidents
- Ensure alignment of IT services with business objectives
- Oversee change management processes for IT systems
- Maintain documentation for service delivery procedures
- Evaluate new technologies for service enhancement
- Support disaster recovery and business continuity planning
- Promote automation in service operations
- Ensure security and data protection standards are met
- Lead service transition activities for new deployments
- Foster collaboration across global IT teams
- Provide escalation management for complex issues
- Track and report on key performance indicators
- Support audit readiness for IT operations
- Drive customer satisfaction through reliable service delivery
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the global IT operations team
About the Team
- This team ensures the stability, scalability, and security of enterprise IT services used across global business units.
- Members work closely with engineering, security, and business teams to deliver seamless technology experiences.
What We Value
- Operational excellence, proactive problem solving, transparency in communication, and a commitment to user satisfaction.
- We prioritize accountability, innovation, and continuous learning in high-pressure environments.
Available for qualified candidates
