My Funded Futures is hiring an IT Operations Specialist

My Funded Futures is looking for an IT Operations Specialist to own our internal technology infrastructure and support our growing team. This is a foundational role where you'll build the processes and systems that scale with us.

What You'll Do

• Implement and manage our MDM (Mobile Device Management) solution
• Configure and deploy laptops and mobile devices for new hires
• Enforce security policies across all managed devices (encryption, password policies, automatic updates)
• Maintain hardware inventory and lifecycle management
• Troubleshoot device issues and coordinate repairs or replacements
• Onboard new employees: device setup, account provisioning, access management
• Offboard departing employees: device collection, access revocation, data handling
• Serve as first point of contact for employee tech issues
• Create documentation and self-service guides to reduce support requests
• Manage user accounts across company systems (Google Workspace, Slack, etc.)
• Implement and maintain SSO and access controls
• Conduct periodic access reviews and maintain least-privilege principles
• Manage software licenses and subscriptions
• Ensure devices meet security standards and compliance requirements
• Monitor for security issues and respond to incidents
• Implement endpoint protection and monitoring tools
• Support security audits and documentation

What We're Looking For

• 3+ years of experience in IT support, IT operations, or systems administration
• Hands-on experience with MDM platforms (Jamf, Kandji, Intune, Mosyle, or similar)
• Strong knowledge of macOS and Windows administration
• Experience with identity providers and SSO (Google Workspace, Okta, Azure AD)
• Understanding of endpoint security best practices
• Excellent troubleshooting and problem-solving skills
• Strong documentation habits
• Clear communication skills—you'll work with both technical and non-technical teammates

Nice to Have

• Experience in a startup or fast-growing company
• Familiarity with compliance frameworks (SOC 2, ISO 27001)
• Experience with automation and scripting (Bash, PowerShell, Python)
• Knowledge of network fundamentals
• Experience supporting remote or distributed teams

Technical Stack

• MDM platforms: Jamf, Kandji, Intune, Mosyle
• Operating Systems: macOS, Windows
• Identity & Collaboration: Google Workspace, Slack, Okta, Azure AD
• Scripting: Bash, PowerShell, Python

My Funded Futures is an equal opportunity employer. We believe that diversity drives innovation and success. We are committed to building an inclusive environment where every team member feels valued, respected, and supported—regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.