Horizon3.ai is looking for a hands-on, experienced IT Manager to lead our internal IT Operations. This is a critical leadership role responsible for ensuring the stability, security, and scalability of our company's internal technology ecosystem as we grow. We are a team of learn-it-alls, committed to a culture of respect, collaboration, ownership, and results.

What You'll Do

Define, implement, and manage a roadmap for the internal IT environment that aligns with the company’s hyper-growth and security posture.
Lead and manage complex IT infrastructure and application projects from initiation through deployment.
Directly manage, mentor, and develop the IT Operations team.
Identify and execute opportunities for automation, efficiency gains, and cost reduction across IT processes and business applications.
Lead the evaluation, selection, and secure implementation of new technologies and platforms.
Manage the IT operations budget, oversee vendor selection, and negotiate contracts for SaaS tools and services.
Plan and implement capacity improvements and technical upgrades to ensure IT systems can scale with rapid growth.
Lead and execute core IT Service Management best practices, including Incident, Problem, and Change Management.
Oversee the day-to-day operations and maintenance of the internal IT infrastructure, ensuring maximum uptime, performance, and reliability.
Serve as the primary escalation point for complex Tier 1-3 technical issues, providing hands-on support.
Standardize and manage the employee lifecycle process for Onboarding and Offboarding.
Create and maintain comprehensive documentation for IT processes, SOPs, system configurations, and end-user guides.
Drive the adoption of automation and AI within IT operations to reduce manual effort.
Own the selection, deployment, maintenance, and offboarding of core enterprise business applications.
Design, implement, and maintain robust and secure integrations between business applications to ensure data integrity.
Establish clear ownership, access controls, and usage policies for all managed business applications.
Directly support and execute controls related to key compliance frameworks, specifically SOC 2, ISO 27001, and FedRAMP.
Enforce operational security protocols across all systems and endpoints.
Manage and maintain core IT infrastructure, including Identity and Access Management, Endpoint Management, and network configuration.
Implement and manage operational controls to ensure compliance with global data privacy regulations, including GDPR and CCPA.

What We're Looking For

5+ years of progressive experience in IT Operations, System Administration, or a similar role.
At least 2 years in a management or lead capacity focused on operational excellence.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Proven track record of scaling IT Operations with Business Operations and Company growth, specifically managing environments scaling from 250+ to 1,000+ employees.
Proven track record of managing and mentoring direct reports or leading cross-functional teams successfully.
Demonstrated ability to function as a Project Manager for complex, high-impact technical projects.
Must have prior experience in a fast-paced startup or high-growth company that has successfully scaled through rapid employee expansion.
Proven ability to manage complex, multi-platform IT environments while ensuring high service levels.
Deep knowledge of IT Service Management principles and practices.
Exceptional ability to bridge the gap between business operational requirements and technical solutions execution.
Strong commitment to security-first operational practices.
Excellent communication and stakeholder management skills.
Strong understanding of networking fundamentals in a corporate setting.
Deep technical proficiency in managing and scaling solutions like Okta (including Okta Identity Governance and Okta Workflows) and Microsoft Entra.
Expertise in secure provisioning protocols, including SCIM provisioning and SCEP.
Strong familiarity with implementing and enforcing Device Posture assurance and policies for conditional access.
Expertise in deploying, configuring, and managing UEM/MDM platforms for Mac and Windows environments.
Strong experience with Email administration, Secure Email Gateway administration, and utilizing Managed Browsers.
Proficiency in supporting and troubleshooting both macOS and Windows operating systems.
Proven experience managing, integrating, and maintaining core business systems: Google Workspace and Office 365.
Expertise in administering large-scale video conferencing solutions, including Zoom, Google Meet, and Zoom Rooms.
Expertise in the Atlassian Suite, specifically Jira Service Management for ITSM and implementing Jira Automations and managing content within Confluence.

Technical Stack

Identity & Access: Okta, Microsoft Entra (Azure AD)
Provisioning: SCIM, SCEP
Endpoint Management: Kandji (Iru), Jamf, SureMDM, Intune
Email Security: Mimecast, Proofpoint, Abnormal, Sublime
Productivity & Collaboration: Google Workspace, Office 365, Zoom, Google Meet
Project & Service Management: Atlassian Suite, Jira Service Management, Confluence