Hightouch is hiring its first dedicated IT Manager to own and scale the internal IT function as the company grows toward 600+ employees globally. You will be accountable for fast, low-friction IT outcomes while helping Hightouch scale and achieve its compliance goals.

What You'll Do

Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security.
Ensure reliable, scalable, and auditable IT processes as the company grows.
Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction.
Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce.
Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls.
Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness.
Evaluate when to optimize, replace, or bring capabilities in-house as we scale.
Own tooling decisions across identity, endpoint management, and IT automation.
Partner closely with Security and Engineering to ensure IT processes support SOC 2, ISO, and future compliance needs.
Ensure controls are implemented practically, balancing risk mitigation with employee velocity.
Maintain audit-ready evidence for IT-owned controls and workflows.
Help evolve guardrails, automation, and policies so audits are predictable.
Bring best practices from high-growth environments and apply them thoughtfully.
Anticipate what IT needs to look like at 600–1,000 employees.
Communicate clearly with technical and non-technical stakeholders.
Influence without over-process — knowing when structure is necessary and when flexibility matters.

What We're Looking For

Experience owning all IT operations across the business, with meaningful time spent in high-growth startup environments.
Experience owning IT outcomes while working with third-party vendors or MSPs.
Strong understanding of modern SaaS-based IT environments (Google Workspace, SSO/IdP tools, cloud-first orgs).
Working knowledge of security and compliance concepts (SOC 2, ISO 27001, endpoint security, access controls).
Comfort operating in ambiguity — and turning it into clarity.
Strong judgment around balancing controls with speed.

Nice to Have

Experience with Rippling.
Experience supporting globally distributed teams.
Prior exposure to audits or compliance programs in fast-moving companies.

Technical Stack

Google Workspace
Rippling
MDM tools
SSO/IdP tools

Team & Environment

This is the first dedicated IT Manager role at a company growing toward 600+ employees globally. You will report to the Head of People Operations with a strong dotted line to an Engineering Manager.