About the Role
The IT Helpdesk Specialist will handle technical support requests, troubleshoot hardware and software issues, and ensure system uptime during overnight hours. This role requires strong problem-solving skills and the ability to work independently in a dynamic setting.
Responsibilities
- Respond to technical support tickets from internal staff during overnight hours
- Diagnose and resolve hardware, software, and network connectivity problems
- Escalate complex technical issues to senior IT personnel as needed
- Maintain accurate records of support cases and resolutions
- Assist with user account management and access permissions
- Support deployment and configuration of desktops, laptops, and mobile devices
- Perform routine system checks and maintenance tasks
- Monitor IT infrastructure for performance and security issues
- Assist with after-hours system updates and patches
- Provide clear and timely communication during technical outages
- Follow established IT service protocols and escalation procedures
- Document technical processes and troubleshooting steps
- Support onboarding of new employees with IT setup
- Ensure compliance with internal IT policies and security standards
- Assist with backup verification and recovery procedures
- Troubleshoot printing and peripheral device issues
- Coordinate with vendors for hardware repairs and replacements
- Maintain inventory of IT equipment and supplies
- Support remote access setup and troubleshooting
- Assist with basic cybersecurity monitoring tasks
- Participate in IT incident response activities
- Follow change management procedures for system modifications
- Provide feedback on recurring technical issues
- Support internal training initiatives for end-user technology
- Maintain professional conduct during high-pressure situations
Compensation
Competitive hourly wage with night shift differential
Work Arrangement
On-site
Team
IT Operations team within a logistics organization
Shift Hours
This position operates on a night shift schedule, typically from 8:00 PM to 8:00 AM, including weekends and holidays as required.
Physical Requirements
Must be able to stand for extended periods, lift equipment up to 40 pounds, and perform tasks involving bending, reaching, and climbing.
Not specified
