Pavago is looking for an iOS Software Tester & Technical Support Specialist to join our product team. This hybrid role combines manual QA testing with direct, customer-facing technical support for our iOS application and web dashboard. You will be responsible for validating releases, identifying defects, supporting users, and advocating for customer needs.

What You'll Do

Conduct thorough manual QA testing of iOS applications and web dashboards
Perform regression, workflow, and edge-case testing to ensure product stability
Test synchronization behavior, offline scenarios, and data consistency
Develop and maintain structured test cases for core user workflows
Identify, document, and prioritize bugs with clear reproduction steps
Track issues using Linear (preferred), Jira, or GitHub Issues
Validate fixes and releases in staging environments prior to production deployment
Act as the primary customer support contact via Intercom or similar tools
Troubleshoot technical issues and provide practical workarounds for users and field technicians
Manage multiple support tickets while maintaining response quality and response time
Collect and summarize customer feedback for product and engineering teams
Maintain and update knowledge base articles and support documentation
Represent customer needs in product discussions and advocate for usability and reliability

What We're Looking For

1+ year of experience testing iOS applications
Strong understanding of regression and edge-case testing
Hands-on experience with bug-tracking tools (Linear, Jira, or GitHub Issues)
Customer support experience using Intercom or similar platforms
Excellent written and verbal English communication skills
Strong analytical and problem-solving abilities
Familiarity with APIs, data synchronization, offline behavior, and cloud-based systems

Nice to Have

Regular use of Apple devices for iOS app testing
Exposure to modern tech stacks such as Cloudflare Workers, Next.js, or real-time systems
Experience working in fast-moving SaaS or startup environments