The Legal Aid Society of San Diego seeks an Intake Specialist to join our mission-driven team. Under attorney supervision, you will serve as a critical first point of contact, greeting clients, handling a high volume of calls, and interviewing applicants to assess their needs for legal aid.
What You'll Do
- Answer a high volume of incoming calls to our organization.
- Perform personal interviews of applicants for legal services.
- Determine the legal need and financial eligibility of the applicant for program services.
- Make appropriate and knowledgeable referrals.
- Accurately enter error-free data into our client database to create new files or add notes to existing cases.
- Record required statistics.
- Copy, maintain, and accurately distribute pro per packets.
- Complete duties as assigned by management.
What We're Looking For
- Ability to gather and complete information from clients in telephone or in-person interviews.
- Ability to respond to clients in a calm, empathetic, and professional manner while directing conversations to pertinent issues.
- Strong oral and written communication skills.
- Bilingual proficiency in English and Spanish, demonstrated through a successful language exam.
- Demonstrated computer skills, including the ability to work with our databases and other software.
- Strong organizational skills to handle an individual caseload.
- Ability to think logically and follow written and oral instructions carefully.
- Ability to remain calm and helpful in high-stress situations.
- Ability to respect confidentiality and obtain confidential information in a trustworthy manner.
- Must have reliable transportation.
Nice to Have
- Fluency in written and spoken Spanish.
- Demonstrated commitment to serving low-income people.
- Ability to work successfully with people from diverse backgrounds.
Team & Environment
You will work under the supervision of an attorney supervisor and/or other managers as part of a team dedicated to providing access to justice.
Benefits & Compensation
- Compensation range is $24.18 - $28.58 per hour, with a starting pay of $28.58.
- Generous benefits package with a 35-hour workweek.
- Paid vacation leave and sick leave.
- 100% employer-paid medical premium; 50% employer-paid premium for dependents.
- Dental, vision, and life benefits.
- Option to participate in a 403(b) retirement plan.
- Dependent and health flex savings accounts (FSA).
- Law school loan repayment program.
- Eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.
Work Mode
This is an onsite position.
The Legal Aid Society of San Diego is an equal opportunity employer. We hire without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, reproductive health decision making, age (40 years and over), sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.
