Responsibilities
- Install TVs, media players, and related equipment in-store
- Execute new store rollouts and retrofit projects
- Ensure installations meet company standards for quality and safety
- Manage equipment swaps, returns, and shipments to HQ
- Maintain accurate records of service visits and inventory
- Act as the on-site representative of Grocery TV
- Improve service efficiency through effective communication and coordination
- Diagnose and resolve in-store technical issues, including power, connectivity, and hardware failures
- Reset, repair, or replace devices as needed
- Perform routine maintenance to ensure network uptime and performance
- Coordinate with Grocery TV Operations to troubleshoot and resolve escalated issues
Requirements
- 2–4+ years in field service, installations, retail operations, or similar hands-on roles
- Ability to travel full-time (Monday–Friday)
- Valid driver’s license and access to a reliable personal vehicle
- Ability to lift up to 100 lbs and work on ladders
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and manage time effectively in the field
- Willingness to learn and adapt to new technology
Benefits
- 100% medical, dental, and vision coverage
- $1,200 annual HSA match
- $1,000 annual learning & development budget
- Unlimited PTO
- 16 weeks of parental leave for all new parents
Work Arrangement
On-site
Additional Information
- Consistent air travel is required to support installations and maintenance nationally
