Quantum Metric is looking for an Inside Service Technician - Cold Side to serve as a technical support specialist for cold side foodservice equipment. As a fully remote team member, you'll provide expert troubleshooting and customer service, helping end users and field technicians resolve issues efficiently. This role includes the opportunity to earn CFESA certifications after onboarding.
What You'll Do
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
- Deliver technical support to end users and field technicians over the phone and via email, handling 30+ cases per day.
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
- Maintain all customer call information in a company database to better assist future inquiries.
- Work closely with manufacturers to recommend engineering changes and document equipment and component failure rates.
Benefits & Compensation
- Quarterly profit-sharing bonus
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it
- Traditional benefits including health insurance, 401k/401k match, employee assistance programs, and time away
Work Mode
This position offers a fully remote work schedule. You'll be part of a company with core values where safety is your first priority, characterized by unique enthusiasm, high integrity, and the courage to embrace change.
Quantum Metric is an equal opportunity employer.
