About the Role
The role involves managing existing client relationships, ensuring contract renewals, and identifying upsell opportunities through regular outreach and service coordination.
Responsibilities
- Maintain regular contact with assigned clients to ensure satisfaction and retention
- Monitor contract expirations and lead renewal discussions proactively
- Identify opportunities to expand client engagement through add-on services
- Serve as primary point of contact for account-related inquiries
- Coordinate with internal teams to resolve client issues promptly
- Track and report on account performance and renewal timelines
- Use CRM tools to log interactions and update client records
- Communicate product updates and service changes to clients
- Support onboarding of new clients when necessary
- Respond to client requests in a timely and professional manner
- Conduct periodic account reviews to assess needs and usage
- Escalate technical or billing concerns to appropriate departments
- Maintain up-to-date knowledge of product offerings and policies
- Follow up on overdue payments or compliance issues
- Assist in preparing client presentations and renewal proposals
- Ensure accurate documentation of all client communications
- Participate in team meetings and performance reviews
- Adhere to company protocols for data security and confidentiality
- Meet or exceed monthly and quarterly account management targets
- Support cross-functional initiatives related to customer success
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative inside sales team focused on client retention and growth
Language Requirement
Applicants must be fluent in English and one additional language to support diverse client needs.
Performance Metrics
Success in this role is measured by renewal rates, client satisfaction scores, and upsell achievements.
Available for qualified candidates
