Cloudflare is looking for an Infrastructure Support Engineer (NOC) to join our team in Bengaluru. You will be responsible for monitoring, managing, and maintaining Cloudflare's global network infrastructure to ensure maximum uptime, performance, and security. You'll work closely with SRE, Network Engineering, and Network Deployment Engineering teams, as well as vendors and partners, to support day-to-day data center operations.

What You'll Do

Monitor for network and data center issues working with Infrastructure, Network, and SRE teams.
Identify and respond to incidents, outages, and performance issues.
Perform first-level troubleshooting by following SOPs and coordinate tasks with remote hands/contractors.
Conduct root cause analysis for recurring issues and recommend preventive measures.
Create and maintain documentation related to SOPs and monitoring best practices.
Support and reconfigure network infrastructure where required.
Use tools like JIRA to update task status and progress reports.
Provide feedback to internal teams to support internal tools and external vendor partnerships.
Assist in improving documentation and procedures for remote site operations.
Participate in on-call rotations or incident response support.
Collaborate with global teammates across time zones and cultures.
Assist with the definition, documentation, and implementation of consistent processes across all regions.

What We're Looking For

English language proficiency (written and verbal).
Over 2 years of experience in a technical support, IT operations, or data center environment (internship or junior role experience acceptable).
Exposure to basic networking concepts (cabling, ports, troubleshooting). Experience with Juniper, Cisco and DWDM network equipment.
Familiarity with Linux-based systems and command-line tools.
Experience working with or coordinating third-party contractors (e.g., remote hands, field engineers).
Familiarity with work required to stand up infrastructure in remote colocation facilities.
Experience running and improving operational processes.
Familiarity with day-to-day tasks common to Data Center Operations (e.g., decommissioning and power).
Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA.
Incident management experience.

Nice to Have

Bachelor’s degree; technical background in engineering, computer science, or MIS.
Direct experience executing on complex data center/infrastructure projects.
Previous experience installing/maintaining data center infrastructure and DCIM tools.
Experience running and improving operational processes in a rapidly changing environment.
Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
Ability to manage MS Excel and Google spreadsheets.
Comfortable handling multiple responsibilities (prioritization, planning, scheduling, status reporting).
Must be a team player.
Multi-lingual; experience working with infrastructure in multiple countries.
Comfortable with remote 'lights-out' and out-of-band access to data center resources.
Linux certifications (RHCSA etc.).
Network certifications (CCNA, JNCIA or higher).
Experience with configuration management systems such as Saltstack, Chef, Puppet or Ansible.
Scripting or software development experience in Bash, Python or Go-lang.
Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache.
Experience in working within a large scale SaaS vendor.