PAR Systems is looking for an Information Systems Support Specialist to be the frontline IT resource for our employees. You’ll provide technical troubleshooting and support, solving problems hands-on and virtually for hardware, software, networking, and telephone issues.
What You'll Do
- Be the primary IT interface for employees onsite and virtually.
- Ensure teams have the tools and resources to meet customer needs.
- Perform hands-on and virtual technical troubleshooting for workstations, printers, hardware, software, networking, and telephone issues.
- Perform initial triage of technical problems.
- Act as an investigator in the tier-one problem resolution process, interacting with employees to determine next steps.
- Resolve simple to complex issues for end users.
- Escalate issues to tier two or three support when needed.
What We're Looking For
- Self-starter with a curious mind and a need to solve problems.
Team & Environment
Work with the IS team.
Benefits & Compensation
- 401(k) & matching
- Medical, Dental, Vision Insurance
- Disability & Life Insurance
- PTO, Paid Holidays, & Parental Leave for both Parents
- Tuition Reimbursement
- Training and development from industry-leading experts
Work Mode
This is an onsite role based in Brunswick, GA.
PAR Systems is an equal opportunity employer and we value individuals with a variety of backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, national origin or any other status protected by applicable law.
