About the Role
This position involves managing and resolving time-sensitive incidents by coordinating with technical and business teams. The candidate will ensure incidents are logged, tracked, and resolved efficiently while maintaining clear communication with stakeholders. Fluency in Hebrew is essential for interacting with regional teams and clients.
Responsibilities
- Monitor and respond to critical system alerts and service disruptions
- Act as the central point of contact during incident lifecycles
- Coordinate with technical teams to diagnose and resolve issues
- Ensure timely communication to stakeholders during incidents
- Document incident details, actions taken, and resolution steps
- Escalate issues when necessary based on severity and impact
- Maintain accurate records in incident management systems
- Follow established protocols for incident classification and prioritization
- Support post-incident reviews and contribute to root cause analysis
- Collaborate with regional teams, including Hebrew-speaking units
- Ensure compliance with service level agreements
- Improve incident response processes based on performance data
- Work across time zones to support global operations
- Provide status updates during major incidents
- Assist in developing incident response playbooks
Compensation
Competitive salary based on experience and location
Work Arrangement
Hybrid work model with remote and office options
Team
Part of a global incident response team supporting critical services
Language Requirement
Mandatory proficiency in Hebrew is required for communication with regional stakeholders and support teams. Candidates must demonstrate fluency in both written and spoken Hebrew.
Available for qualified candidates
