About the Role
The individual in this position will work directly with retail locations to implement and support technology solutions, ensuring systems are correctly installed, staff are trained, and operations run efficiently from day one.
Responsibilities
- Lead onboarding for new retail partners at the store level
- Guide staff through setup and use of point-of-sale systems
- Verify correct installation and functionality of hardware and software
- Train employees on daily operational procedures and tools
- Address technical issues during initial launch phases
- Coordinate with internal teams to resolve integration challenges
- Ensure compliance with operational standards and brand guidelines
- Monitor progress against implementation timelines
- Collect and report feedback from store teams
- Support troubleshooting for connectivity and device performance
- Maintain accurate records of setup completion and training
- Communicate updates to stakeholders and project managers
- Assist with scheduling and logistics for deployment visits
- Validate data synchronization between systems
- Promote consistent customer service standards during rollout
- Respond to questions from store managers and associates
- Track and report on key performance indicators for onboarding
- Escalate complex technical issues to appropriate support teams
- Ensure security protocols are followed during setup
- Provide post-launch support for the first critical days
- Document issues and resolutions for future reference
- Collaborate with retail partners to optimize workflow integration
- Adapt implementation approach based on site-specific needs
- Maintain professionalism and clear communication in all interactions
- Support continuous improvement of onboarding materials
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with in-store presence required
Team
Part of the retail operations team focused on seamless in-store integration
What You’ll Do
- Be the primary contact for retail staff during system implementation
- Ensure each store is fully operational before launch
- Deliver training sessions tailored to team roles
- Verify that all devices are connected and functioning
- Support adoption by addressing concerns in real time
- Report progress and blockers to project leads
- Help refine onboarding processes based on field experience
What We Look For
- Candidates who thrive in hands-on environments
- Individuals who take ownership of project success
- People who communicate clearly and respectfully
- Those who learn quickly and apply feedback effectively
Not available for this position
