Built Technologies is hiring an Implementation Manager - OGC to own the onboarding experience and long-term success of our customers. This hybrid role blends implementation with account management, requiring you to guide new clients, optimize their adoption of our Construction Financials and Payments products, and serve as a key partner in their journey.
What You'll Do
- Own the onboarding experience for new clients, tailoring each implementation to their unique needs, priorities, and goals.
- Serve as a product expert and main point of contact during and after implementation — answering questions, troubleshooting issues, and surfacing bugs or edge cases to the Product team.
- Continuously improve implementation playbooks and tooling, helping scale our onboarding engine as the company grows.
- Use AI tooling where possible to reduce manual steps, and help customers see value more quickly.
- Partner with Sales during the pre-sales process to understand a client’s workflows and set accurate expectations around onboarding and success.
- Proactively manage account health, tracking usage, identifying blockers, and advocating for your clients internally.
- Collaborate with Support to ensure customer issues are resolved quickly and accurately, while helping define clearer ownership boundaries between teams.
What We're Looking For
- 5+ years of experience in a SaaS client-facing role (e.g., implementation, customer success, solutions consulting)
- Strong technical aptitude; able to explain complex workflows and debug basic issues
- Exceptional communicator, comfortable presenting to both system users and CFOs
- Self-starter who thrives in early-stage, fast-evolving environments
- Highly organized, process-oriented, and capable of managing multiple projects simultaneously
Nice to Have
- Familiarity with construction finance, payments, or financial software
Benefits & Compensation
- Compensation range: $110,000 - $125,000 USD per year + equity
- Equity
- Top-notch medical, dental & vision coverage
- Unlimited PTO policy
- 401k
- Uncapped vacation
- Flexible working hours
- Paid family leave
- ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Work Mode
This is a remote position open to candidates located within the USA.
Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law.
