Bitwarden is looking for an Implementation Engineer to serve as a server and cloud enthusiast who will become a Bitwarden product expert. You will partner with Customer Engagement Managers to help customers with initial production deployments post-sales, implement new features, and increase adoption of the Bitwarden platform.

What You'll Do

Function as a Subject Matter Expert (SME) for Bitwarden and its suite of services.
Lead technical planning and execution of new deployments, establishing and adopting best-practices with a focus on large Enterprise engagements.
Advise customers on industry best practices for the full stack of Bitwarden.
Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future.
Provide superb guidance and assistance for each customer’s implementation of Bitwarden and general security.
Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources via ticketing and email systems.
Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to expansion opportunities.
Collaborate with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments.
Assist training and culture sharing in the Implementation Engineering Team.
Guide knowledge sharing among Implementation Engineers and collaborate with Technical Writing to share best-practices, troubleshooting information, and recommended configurations.
Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations.
Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required).

What We're Looking For

Excellent English and grammar.
Excellent problem-solving skills.
A passion for supporting team members, growing together (technical ability and emotional intelligence), and sharing knowledge.
A strong sense of empathy and the ability to advocate for others.
A passion for helping Bitwarden users.
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted.
Ability and desire to work remotely.

Nice to Have

Experience with Bitwarden.
Knowledge of Linux, Windows, and macOS.
Experience with Docker (Swarm Mode), Kubernetes, and Podman.
Familiarity with NFS, SMB/CIFS, and Block storage.
Proficiency in Bash and PowerShell.
Experience with identity providers like Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta.
Cloud platform experience with GCP, AWS, and Azure.
Knowledge of Android and iOS.
Experience with GitHub.
Familiarity with NGINX.
Knowledge of SQL.
Understanding of TCP/IP, DNS, HTTP, and SMTP.
Experience with SAML and OpenID Connect.
Knowledge of TLS/SSL and PKI.

Technical Stack

Bitwarden
Linux, Windows, macOS
Docker (Swarm Mode), Kubernetes, Podman
NFS, SMB/CIFS, Block storage
Bash, PowerShell
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta
GCP, AWS, Azure
Android, iOS
GitHub
NGINX
SQL
TCP/IP, DNS, HTTP, SMTP
SAML, OpenID Connect
TLS/SSL, PKI

Team & Environment

You will be part of the Customer Success team, collaborating with Customer Engagement Managers, Engineering, and Product, and reporting to the Manager of Implementation Engineering.

Benefits & Compensation

Compensation range: $130,000 - $155,000.
Work with a sense of purpose bringing a more secure internet experience to everyone.
Become an expert in security and open source software.
Work remotely with motivated and supportive team members across the world.
Take on new challenges with team support and join #growth-club for personal and professional development.