The Implementation Engineer provides technical leadership in deploying and adopting a password and secrets management platform for enterprise customers. This role involves direct customer engagement, deployment planning, issue resolution, and collaboration with engineering and product teams to support successful onboarding and sustained use.
Responsibilities
- Serve as a subject matter expert for the platform and its full suite of services
- Lead technical planning and execution of new deployments, emphasizing best practices for large enterprise clients
- Advise customers on industry-standard practices across the entire platform stack
- Work closely with customers to resolve current issues and anticipate future challenges
- Deliver high-quality guidance during customer implementation, including security best practices
- Act as a dedicated technical contact for named customers through coordination with customer engagement resources via ticketing and email systems
- Support customer quarterly business reviews by contributing to environment audits, best practices assessments, and highlighting relevant new features for expansion or adoption
- Collaborate with engineering and product teams to prioritize bug reports and feature requests based on customer needs and scale, particularly for enterprise deployments
- Support training initiatives and foster a culture of knowledge exchange within the Implementation Engineering team
- Promote knowledge sharing among team members and partner with technical writers to document best practices, troubleshooting steps, and configuration recommendations
- Lead or assist in internal projects such as replicating customer environments for debugging, integrating with third-party tools, and building automation for customer and internal use
- Represent the company in customer meetings, industry events, or team offsites when needed, with occasional travel
Requirements
- Strong command of written and spoken English with excellent grammar
- Outstanding problem-solving abilities, including identifying and communicating solutions even when direct answers are not known
- A commitment to supporting teammates, growing technically and emotionally, and sharing knowledge openly
- High level of empathy and ability to advocate for others
- Genuine enthusiasm for helping users succeed with the platform
- Prior experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer; equivalent education or demonstrable skills may be considered
- Willingness and ability to work effectively in a remote environment
Nice to Have
- Familiarity with the platform
- Experience with Linux, Windows, and macOS operating systems
- Experience with Docker in Swarm Mode, Kubernetes, and Podman
- Experience with NFS, SMB/CIFS, and block storage systems
- Experience with Bash and PowerShell scripting
- Experience with Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, and Okta
- Experience with GCP, AWS, and Azure cloud platforms
- Experience with Android and iOS mobile platforms
- Experience with GitHub
- Experience with NGINX
- Experience with SQL
- Experience with TCP/IP networking
- Experience with DNS
- Experience with HTTP
- Experience with SMTP
- Experience with SAML and OpenID Connect
- Experience with TLS/SSL and PKI
Tech Stack
Bitwarden, Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, SMB/CIFS, Block storage, Bash, PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub
Benefits
- Active user community that values the product and its mission
- Opportunity to become an expert in security and open source technologies
- Fully remote work environment with a globally distributed team
- Support for personal and professional development through the #growth-club initiative
- Collaboration with a diverse and skilled team
Compensation
Starting base compensation range: $130,000 - $155,000 for U.S. candidates
Work Arrangement
global — U.S. only (candidates must be located in the U.S.) — Fully remote
Team
Implementation Engineering Team within Customer Success, working alongside Customer Engagement Managers, Engineering, and Product teams; reports to Manager of Implementation Engineering
- Focus on user needs and experience
- Dedication to helping platform users
- Supporting team growth and collaboration
- Open sharing of knowledge
- Empathy and advocacy for others
- Commitment to building a diverse and capable team
- Encouragement of learning and professional development
Additional Information
- This is a fully remote team
- Candidates must be located in the U.S.
- Visa sponsorship is not available
- Occasional travel may be required for customer meetings, industry events, or team offsites
- Interview process will be conducted as part of the hiring procedure
Visa sponsorship is not offered
