Patrique Mercier Recruitment By Nellie is hiring an Icelandic-speaking Customer Service Representative for a role based in Sofia, Bulgaria. You will be responsible for delivering customer support to Icelandic-speaking clients and working collaboratively within a team environment. This position includes a fully paid relocation to Sofia.
What You'll Do
- Deliver exceptional customer support to Icelandic-speaking clients via phone, email, and chat.
- Assist customers by addressing inquiries, resolving issues, and providing comprehensive information about products and services.
- Manage and resolve customer complaints in a professional manner, fostering a positive relationship.
- Accurately document customer interactions and follow up to ensure satisfaction.
- Work collaboratively with team members and other departments to improve service delivery and efficiency.
- Stay informed about company policies, products, and promotions to effectively assist customers.
- Engage in training and development sessions to enhance customer service skills and product knowledge.
What We're Looking For
- Fluency in Icelandic.
Benefits & Compensation
- Fully paid relocation.
Work Mode
This is an onsite position located in Sofia, Bulgaria.
Patrique Mercier Recruitment By Nellie is an equal opportunity employer.
