Northwestern Memorial Healthcare is hiring a Casual ICC Patient Flow Coordinator for its Immediate Care System. In this role, you will virtually triage the waiting rooms of high-volume Immediate Care Centers, initiate clinical protocols, and improve patient throughput. You'll work 12-hour shifts every two weeks (7:15am-7:45pm), including weekends and holidays.
What You'll Do
- Determine and communicate each assigned ICC location's daily operational status and update the Epic message log.
- Establish a positive first impression with patients via phone, maintaining privacy and confidentiality according to NM standards.
- Monitor assigned regional ICC waiting rooms through Epic ED Manager based on patient complaint and wait time.
- Demonstrate proficiency in timely and accurate documentation within the patient's electronic medical record (EMR).
- Determine patient eligibility for specific ICC care protocols based on arrival chief complaint and telephone evaluation.
- Direct appropriate resources quickly based on symptom severity and recognize emergent patients, alerting the in-clinic team.
- Document conversations, analyze patient health concerns, and follow a standard process of care to assign diagnostics.
- Communicate the plan of care and diagnostic testing to patients per protocol and place orders in Epic for lab, x-ray, and cardiology.
- Know each regional ICC department's locations, patient flow processes, and radiology services.
- Communicate efficiently with ICC staff via track board and verbally to activate orders and coordinate specimen collection, EKGs, and x-rays.
- Assist in coordinating Telemedicine Conversion patients, assigning them to a provider and adding diagnosis codes.
- Place orders based on symptoms per ICC protocol when a patient consents to a Telemedicine Conversion during triage.
- Update telehealth providers via the Epic track board to facilitate timely visits and communicate with staff using Microsoft Teams.
- Travel to the closest Northwestern facility if home equipment is nonfunctional.
- Participate in new employee orientation, provide feedback, and attend staff meetings and huddles.
What We're Looking For
- Current Registered Nurse License issued by the State of Illinois.
- American Heart Association Basic Life Support CPR certification.
- BSN or higher degree.
- Previous Emergency Department or Urgent Care triage experience.
- Required Emergency Department or Urgent Care Nurse experience.
Nice to Have
- At least 3 years’ experience in an emergency department setting.
- TNCC or TNS Certification.
- Proficiency with the Epic electronic charting system.
- Immediate care background.
Technical Stack
- Epic electronic charting system
- Microsoft Teams
Team & Environment
You will be part of the NM Immediate Care System team.
Benefits & Compensation
- Compensation: $40.50-$59.73 per hour
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Work Mode
This is a hybrid position. You may work remotely from home or be based at our Glenview, IL location or one of our 25 ICC locations.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
