Responsibilities
- Supports account managers with properties ranging from 50 to 30,000 rooms.
- Responds to inquiries from clients and hotels via email, phone, and fax.
- Assists the Housing Correspondence Coordinator with managing incoming show-related emails.
- Informs account managers of emerging show patterns or website issues.
- Keeps updated records of show details and serves as a point of contact with customer service.
- Inputs contracted hotel data into the database system.
- Provides coverage during team member absences to ensure continuity.
- Helps manage the hotel reporting workflow.
- Communicates with hotels to collect rooming lists.
- Verifies the accuracy of submitted rooming lists.
- Coordinates with hotels to gather final occupancy figures, post-event audits, and related documentation.
- Archives historical data and compiles comprehensive pick-up summaries across all hotels.
- Completes data entry tasks and other assigned duties.
Requirements
- Exceptional organizational skills with consistent follow-through.
- Capable of managing multiple detail-focused projects at once.
- Clear and effective verbal and written communication abilities.
- Committed to delivering high-quality customer service.
- Demonstrates precision and thoroughness in work.
- Skilled in using Microsoft Office applications.
- Works effectively both independently and collaboratively.
- Proactive and focused on achieving results.
- High School Diploma or equivalent is required.
Nice to Have
- Minimum of two years in meetings, conferences, hotel operations, or a related area preferred.
- Bachelor’s degree in a relevant field is preferred.
Benefits
- Relaxed workplace atmosphere
- Fully company-paid medical (three plan options), dental, and vision insurance for employees
- Access to FSA or HSA accounts
- Fully company-paid Basic Term Life and AD&D Insurance
- Fully company-paid Long Term Disability Insurance
- AFLAC coverage available
- 401(k) retirement plan
- Paid time off for sick leave and vacation
Work Arrangement
Hybrid
Travel Required
Minimal travel is required for this role.
FLSA Status
This position is classified as Exempt under the Fair Labor Standards Act.
