Hilton is hiring a Housekeeping Coordinator to deliver dispatching services and office support for the Housekeeping department at the Waldorf Astoria Grand Wailea in Maui. In this role, you will be instrumental in providing outstanding guest service and supporting departmental profitability.
What You'll Do
- Answer all incoming telephone calls and respond to guest and team member inquiries promptly.
- Dispatch appropriate service in a timely, friendly, and efficient manner.
- Use and maintain the work order system and/or property management system, logging and recording all service requests.
- Initiate, dispatch, and close all work orders while generating associated reports.
- Ensure vacant/ready rooms are available to the Front Office by coordinating with Housekeeping and Property Operations.
- Respond to emergency calls and monitor the alarm system.
- Coordinate office traffic and perform general office duties.
- Process paperwork, schedule team members, process payroll, conduct inventory, track equipment maintenance, and monitor guest feedback as needed.
What We're Looking For
- Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Technical Stack
- Work order system
- Property management system
Team & Environment
This role is part of the Housekeeping team at the Waldorf Astoria Grand Wailea.
Benefits & Compensation
- Access to pay when you need it through DailyPay
- Compensation: $28.80 per hour
Work Mode
This is an onsite position located in Maui, HI.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
