About the Role
Role details below.
Responsibilities
- Identifying caregiver availability and staffing new cases efficiently
- Utilizing HHAX availability reports and Smart Maps to search for caregivers
- Creating and maintaining a personal availability list based on caregiver conversations
- Updating all relevant systems with caregiver availability and case details
- Documenting caregiver case refusals or declines appropriately
- Communicating with caregivers via Textus (no other platforms)
- Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations
- Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements
- Providing clock-in details and confirming understanding through caregiver read-back
- Reviewing all patient notes prior to assignment
- Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately
- Staffing a minimum of 15–20 cases per day (75–100 cases per week)
Requirements
- Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care.
- Ability to work in a high-volume, fast-paced environment with strict deadlines.
- Strong phone, texting, and written communication skills.
- Excellent time management and prioritization abilities.
- High attention to detail and strong follow-through.
- Comfortable making a high volume of outbound calls and messages daily.
- Ability to remain calm and solution-oriented under pressure.
- You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
- You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot.
- No Light or No Internet is not acceptable.
- You will be speaking with US professionals. You must be able to code-switch to a neutral or US accent.
Nice to Have
- Previous experience staffing aides, caregivers, or shift-based roles.
- Familiarity with HHA exchange scheduling/staffing software.
- Strong problem-solving skills and persistence when filling difficult shifts
Benefits
- $7/Hour (Paid bi-weekly)
- Long-term contract with a single dedicated client (No jumping between 5 accounts)
Compensation
$7/hr
Work Arrangement
Remote (Country)
Additional Information
- Location: Colombia (remote)
- Timezone: EST
- Our Reliability Protocol: We require a check-in before every shift.
- Our Reliability Protocol: We use tool for activity verification.
- Our Reliability Protocol: We enforce Policy on lateness.
- Communication with caregivers must be conducted via Textus only.
- Must be able to speak both Spanish and English with code-switching to a neutral or US accent when speaking with US professionals.
