Helper Heroes is looking for a Home Care Scheduler (Caregiver Support & Operations Coordinator) to join our team. This part-time virtual assistant role focuses on supporting daily caregiver operations and ensuring reliable shift coverage for our home care agency. You will be responsible for monitoring daily activity, following up on documentation, and coordinating fill-ins to guarantee all scheduled care shifts are covered.
What You'll Do
- Monitor caregiver clock-in and clock-out activity and report discrepancies.
- Confirm next-day caregiver shifts with scheduled caregivers.
- Assist with fill-in scheduling when caregivers call out, using an approved backup list.
- Reach out to caregivers to request missing ADL notes or documentation.
- Escalate urgent coverage or attendance issues to the scheduling team.
What We're Looking For
- Strong follow-up and attention to detail.
- Clear written communication with caregivers.
- Comfortable handling timekeeping and documentation checks.
- Ability to work independently within defined processes.
Nice to Have
- Experience in home care, healthcare, or staffing support.
- Familiarity with EVV or caregiver time-tracking systems.
- Prior on-call or shift support experience.
Benefits & Compensation
- Competitive Base Pay: We offer the highest base pay in the home care industry!
- Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.
- Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.
- Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.
Work Mode
This is a fully remote position.
Helper Heroes is an equal opportunity employer.
