Teamwork Corporate is hiring a Helpdesk Technician with advanced English communication skills to join our remote support team. In this role, you will provide timely technical assistance to end users for our US-based clients, ensuring a smooth and professional service experience.
What You'll Do
- Provide first-level technical support for hardware, software, and IT systems issues.
- Monitor and manage incoming tickets through the ticketing system.
- Ensure accurate documentation and timely follow-up on all support issues.
- Collaborate with on-site consultants to resolve local IT incidents.
- Deliver high-quality, user-focused service with strong communication.
What We're Looking For
- 2+ years of HelpDesk or IT support experience.
- Advanced English communication skills (spoken and written).
- Strong troubleshooting abilities and customer service mindset.
- Comfortable in fast-paced environments, able to handle multiple priorities.
- Proficiency with Windows and macOS.
Nice to Have
- Knowledge of Windows Server.
Technical Stack
- Windows
- macOS
- Windows Server
Team & Environment
You will be part of a remote support team, working hand-in-hand with other remote and on-site consultants.
Benefits & Compensation
- Full-time contract + benefits.
- Exposure to a multi-cultural team and US-based client environments.
- Opportunities to develop new skills in system administration.
Work Mode
This is a fully remote position based in Colombia.
Teamwork Corporate values diversity and international talent.
