AccelOne is looking for a Help Desk Technician to provide day-to-day IT support for our internal users and systems. In this role, you will be the frontline support in a fast-paced, security-conscious environment, working within a globally distributed team across more than 40 countries.

What You'll Do

Assist in designing and applying standard configurations for user workstations and devices.
Deploy, configure, and set up new machines and user accounts.
Provide daily troubleshooting and debugging for internal systems and applications.
Perform regular system maintenance, including patches and software updates.
Assist with user account setup and termination for Cebu-based employees.
Manage hardware and software license inventory.
Enforce and maintain strict security and access control procedures.
Coordinate troubleshooting and escalations with external vendors when needed.
Monitor system logs to ensure compliance with IT policies and report issues to management.
Maintain local servers and related hardware infrastructure.
Provide off-hours and weekend support as required.
Perform other IT-related duties as needed.

What We're Looking For

Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least 2 years of experience providing IT user support and troubleshooting in an office environment.
Strong experience with Windows 10 troubleshooting and maintenance.
Hands-on experience working with servers, networks, switches, and cabling.
Solid knowledge of LAN and WAN troubleshooting.
Experience working with VPNs.
Ability to understand and work with GPG/PGP across different email clients.
Experience maintaining and troubleshooting Microsoft Office.
Experience supporting and maintaining custom or “home-grown” software solutions.
Willingness to provide off-hours and weekend support.

Nice to Have

Experience with scripting and automation.
Relevant IT or technical certifications.
Exposure to security-focused or compliance-driven environments.

Technical Stack

Windows 10
Microsoft Office
GPG/PGP
VPN

Team & Environment

You will join a globally distributed, fully remote organization with team members across more than 40 countries. The culture emphasizes transparency, communication, accountability, and collaboration.

Benefits & Compensation

100% Remote work.
Competitive compensation aligned with experience.
Opportunity to work with a globally distributed, highly technical team.
Professional growth in a security-focused, international environment.
A collaborative and people-first culture that values accountability and continuous improvement.