Teal is looking for a Help Desk Specialist to provide high-quality remote support to our clients. Under the direction of a POD lead, you will be instrumental in resolving technical needs with a focus on timely solutions and a customer-centric approach.

What You'll Do

Work with our clients in a remote support capacity.
Effectively describe problems or needs to resolve issues in a timely manner.
Provide timely technical and customer support in a pleasant and helpful manner.
Participate in the rotating on-call schedule for after-hours and emergency Help Desk coverage.
Analyze, make decisions, and solve problems.
Meet the performance goals established by your direct supervisor.
Read, understand, and follow all company and job-related policies and procedures.
Attend required company and departmental meetings.

What We're Looking For

1-2 years of Help Desk Support experience.
Tech savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and solve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Ability to stay organized and multitask.
Ability to perform well under pressure.
A+ Certification highly desired or must obtain within 120 days of employment.

Nice to Have

Experience with Mac is a plus.

Technical Stack

Office automation products
Databases
Remote control
Computer systems
Mobile devices
Tech products

Team & Environment

You will work under the direction of a POD lead.

Benefits & Compensation

Competitive salary and performance-based incentives.
Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
Ongoing professional development and training opportunities.
Collaborative and supportive work environment.
Opportunity to work with technologies and gain hands-on experience.