Jobgether is hiring a Help Desk Specialist to deliver exceptional IT support within a fast-paced, Agile environment. In this fully remote role, you will act as the primary point of contact for users, providing multi-tier support and collaborating closely with development and Scrum teams to ensure application performance and user satisfaction.
What You'll Do
- Provide Tier I, II, and III multi-channel Help Desk support for users and stakeholders.
- Troubleshoot bugs and defects, ensuring application functionality and performance meet requirements.
- Collaborate with Agile teams, participating in daily stand-ups and sprint activities.
- Triage and prioritize requests, escalating issues to leadership when necessary.
- Support the development of monthly, weekly, and ad hoc reports, including inquiry trend analysis.
- Test and validate user stories, tasks, and bugs during and after sprints.
- Maintain and improve Standard Operating Procedures (SOPs) and contribute to knowledge management systems.
- Respond to stakeholder inquiries promptly, professionally, and accurately.
What We're Looking For
- U.S. citizen or authorized to work in the U.S., with at least 3 of the last 5 years residing in the country.
- Ability to obtain a U.S. Federal government client badge and pass a Public Trust clearance.
- Bachelor’s degree with a minimum of 4 years of relevant experience.
- Strong verbal and written communication skills, with the ability to work closely with stakeholders and development teams.
- Experience applying standard requirements to distinctive technical designs.
- Strong attention to detail, organizational skills, and the ability to handle multiple priorities in a fast-paced environment.
Nice to Have
- Familiarity with Agile methodologies and Test Driven Development (TDD) principles is a plus.
Team & Environment
You will collaborate closely with Agile, development, and Scrum teams in a supportive, employee-friendly culture focused on professional growth and team success.
Benefits & Compensation
- Compensation: $48,634.56 – $68,250 per year.
- Fully remote work environment.
- Health, retirement, and optional professional development benefits.
- Discretionary bonuses and potential for additional compensation.
- Opportunities for career growth and development.
Work Mode
This is a fully remote position for candidates located within the United States.
Jobgether is an equal opportunity employer.
