Rockefeller Philanthropy Advisors is hiring a Help Desk Specialist (Minneapolis, MN)

🖥️ Help Desk Specialist - Minnesota (USA) This position is posted by Jobgether on behalf of Teal. We're on the hunt for a tech-savvy problem solver who thrives on delivering top-notch customer support. Are you the type who gets a rush from untangling technical puzzles? We've got the perfect role for you. As our Help Desk Specialist, you'll provide remote technical support to small and medium businesses, ensuring lightning-fast issue resolution and crystal-clear communication. You'll be part of a collaborative team, diving into critical IT functions and gaining exposure to cutting-edge technologies. The gig includes an on-call rotation and real opportunities to grow both your technical skills and professional trajectory. **Accountabilities:** • Deliver remote technical support with laser-focused professionalism and precision • Troubleshoot hardware, software, and network issues across diverse systems and devices • Cover emergency support through a rotating after-hours schedule • Meticulously document support activities and maintain detailed internal records • Translate complex technical jargon into user-friendly explanations • Collaborate closely with team members and leadership to crush performance goals • Actively participate in team meetings and champion company best practices **Requirements:** • 1–2 years of Help Desk or technical support experience • Rock-solid understanding of computers, mobile devices, and IT systems • Pro-level diagnostic skills for resolving technical challenges • Familiarity with office software, databases, and remote control tools • A+ Certification (highly preferred or must be obtained within 120 days - paid training included!) • Customer-first attitude with killer communication skills • Ability to work independently and juggle multiple tasks under pressure • Fluent English; Mac system experience is a bonus • Unflappable demeanor when facing urgent support scenarios **Benefits:** • Competitive salary with performance-based incentives • Comprehensive benefits package: PTO, holidays, full insurance coverage • 401(k) and retirement savings plans • Fully supported training and A+ Certification preparation • Clear paths for professional growth • Innovative, inclusive team culture **Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.** When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. **Thank you for your interest!** #LI-CL1