Zyte is hiring a Head of Technical Operations to lead our technical and product infrastructure globally. You will be a strategic partner to the CTO, collaborating across Product, Engineering, DevOps, and Support to ensure our platform and services are scalable, reliable, and meet high standards of performance and customer satisfaction.
What You'll Do
- Lead end-to-end incident management, including detection, escalation, resolution, and postmortems.
- Define and enforce service readiness standards, release protocols, and rollback procedures.
- Ensure clear service ownership with measurable SLOs and SLAs across all production systems.
- Drive operational reviews and continuous improvement initiatives to minimize downtime and customer impact.
- Own Zyte’s security operations, including threat monitoring, vulnerability management, and incident response.
- Ensure infrastructure, platforms, and processes comply with internal security policies and external regulatory requirements.
- Implement and maintain SecOps processes, tooling, and dashboards to ensure proactive risk management.
- Collaborate with Engineering and Product teams to embed security best practices into design, development, and operations.
- Oversee global proxy and cloud infrastructure to ensure reliability, scalability, and cost efficiency.
- Lead capacity planning, usage forecasting, and vendor management to optimize operational costs.
- Drive the development of operational tooling, observability, and automated monitoring for high availability.
- Ensure the IP pool and supporting infrastructure consistently meet performance and uptime targets.
- Serve as the executive escalation point for critical product and infrastructure incidents.
- Coordinate structured triage and resolution processes, ensuring timely root cause analysis and documentation.
- Partner with Product, Support, and Account teams to resolve strategic customer issues.
- Monitor platform performance to anticipate and prevent recurring incidents.
- Provide operational data and insights to support strategic decisions across Product, Engineering, and Sales.
- Oversee platform health metrics, cost analytics, and incident trends to inform capacity and reliability planning.
- Drive data-based reviews of major incidents, operational KPIs, and customer impact assessments.
- Establish operational excellence practices, including safe release processes, feature flagging, and staged rollouts.
- Lead cross-functional coordination for large-scale initiatives, migrations, and downtime planning.
- Define, track, and communicate operational KPIs to ensure alignment with company goals.
- Foster a culture of accountability, reliability, and continuous improvement across all technical operations teams.
Team & Environment
You will collaborate across Product, Engineering, DevOps, and Support, acting as a strategic partner to the CTO, to whom you will directly report.
Benefits & Compensation
- Become part of a self-motivated, progressive, multi-cultural team.
- Have the freedom and flexibility to work from where you do your best work.
- Attend conferences and meet with team members from across the globe.
- Work with cutting-edge open source technologies and tools.
Work Mode
This is a fully remote position working with a globally distributed team of over 250 Zytans across 28 countries.
Zyte is on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses, believing all businesses deserve a smooth pathway to data.
