State Street seeks a Head of SaaS Infrastructure, Operations and Support to serve as the global head of this function, reporting to the CTO (Infrastructure). You will lead a fast-growing, global team responsible for client operations on a global cloud-based platform hosting mission-critical workloads.
What You'll Do
- Lead a global SaaS operations team delivering world-class service through strong leadership and a constant improvement focus.
- Build the team and processes to reliably deliver cloud-based services efficiently at a large scale.
- Proactively drive short, medium, and long-term operational efficiency initiatives to improve profitability and customer satisfaction.
- Continually evolve and refine hosting environments for efficiency, scalability, and maintainability.
- Deliver a differentiated yet consistently high service experience to clients.
- Partner with product management, engineering, and professional services teams to improve service quality and efficiency.
- Proactively prevent outages and remediate them when they do happen.
What We're Looking For
- Bachelor's Degree in Computer Science or Engineering.
- Experienced operational leader with 15+ years of management experience.
- Experience managing large-scale, multi-location data centers, staff, and projects.
- Experience supporting SaaS software in both public and private cloud hosting centers.
- Demonstrated ability in migrating to a public cloud environment.
- Knowledge and experience with major public cloud providers such as Azure and/or AWS and major hosting providers such as Rackspace, CenturyLink or similar.
- Strong critical thinking, problem solving, and decision-making skills.
- Proven experience in recruiting and building world-class teams.
- Strong negotiation skills and the ability to influence internal business partners in a matrixed work environment.
- Track record of driving change, constant improvement focus, and execution ability.
Nice to Have
- Master's Degree preferred.
Team & Environment
You will lead a global SaaS client operations function of over 250 staff, with 120+ global direct reports, reporting directly to the CTO (Infrastructure).
Benefits & Compensation
- Compensation range: $170,000 - $282,500 annually.
- Generous medical care, insurance, and savings plans.
- Access to a flexible Work Program.
- Wealth of development programs and educational support.
- Paid volunteer days.
- Matching gift program.
- Access to employee networks.
Work Mode
This is a global role supporting worldwide operations.
State Street is an equal opportunity and affirmative action employer.
