Responsibilities
- Provide strategic leadership for quality, compliance, and governance across all specialist services
- Develop and embed a robust quality assurance and improvement framework
- Ensure services consistently meet and exceed CQC Fundamental Standards and contractual requirements
- Act as the Nominated Individual, leading engagement with the CQC and ensuring inspection readiness
- Lead on safeguarding, serious incidents, complaints, audits, and regulatory responses
- Use data, audits, and feedback to drive measurable quality improvements
- Promote co-production, ensuring the voices of people supported, families, and staff shape service delivery
- Work collaboratively with operational teams and specialist leads, including Positive Behaviour Support
- Produce high-quality reports for executive leadership, boards, and regulators
Requirements
- Significant senior leadership experience in quality, compliance, or governance within adult social care. Specifically with services for people with learning disabilities, autism, behaviours of concern and/or complex needs. Minimum 5 years of experience.
- In-depth knowledge of CQC regulations, safeguarding, MCA/DoLS, and wider legislation
- Proven experience leading audits, inspections, investigations, and improvement programmes
- Strong strategic thinking, leadership, and influencing skills
- Experience working with people with learning disabilities, autism, and/or behaviours that challenge
- Ability to analyse data, identify risk and trends, and translate insight into action
- Professional qualification and/or degree in Health & Social Care or a related field
- Occasional evening/weekend work if required for incident response, as well as flexibility to support services during inspections, outside of normal working hours.
- Willingness to travel nationally
- A full driving licence and business use of a vehicle may be required.
Nice to Have
- Leadership or management qualification (Level 5 or 7)
- Experience in multi-site operations, complex service portfolios, or large budgets.
- Experience of transformation, service redesign or tendering in social care.
- Knowledge of Positive Behaviour Support and restrictive intervention governance
- Experience leading organisations through CQC inspections
- Knowledge of NICE guidelines and best practice in complex care.
- Lead Auditor or equivalent quality qualification (ISO 9001 or equivalent)
Benefits
- 33 days annual leave (including bank holiday)
- Your birthday off (after completing your 6-month probation)
- Life insurance cover of £10,000*
- Cycle2work scheme
- Employee Assistance Programme – including advice on wellbeing, finances, and family support
- Blue Light Card Reimbursement
- Award and Recognition Schemes, including the Glenholme Care Awards
- Paid for specialist training and industry-recognised qualifications
Work Arrangement
Hybrid
Team
Structure: Reports to the Chief Executive. Line manages the Quality Assurance and Improvement Team and the Compliance Team. Key stakeholders include Registered Managers, Operational Managers, Heads of Service, Director of Operations, the Positive Behavioural Support Team, Commissioners, the Care Quality Commission, and health and local authority partners.
Additional Information
- Applicants must live within 1 hour 30 minutes of an existing service.
- Enhanced DBS to be conducted.
