Protege is looking for a Head of Product Success (Media) to own and scale deal fulfillment and delivery operations across our media and video verticals. This director-level role ensures what we sell is delivered on time, at quality, and at scale, sitting at the intersection of Sales, Product, and Operations.

What You'll Do

Own end-to-end fulfillment for Media deals, from pre-sales sampling through to final delivery.
Oversee execution across video, audio, and motion capture pipelines, ensuring consistency and quality.
Partner closely with Sales, Partnerships, Engineering, and Product to translate deal terms into executable plans.
Manage scope, timelines, resourcing, and risk across multiple concurrent deals.
Design, implement, and continuously improve operational workflows for the Media vertical.
Build scalable systems for scoping work, scheduling, production tracking, and delivery.
Establish clear success metrics, reporting, and accountability across projects.
Identify bottlenecks and proactively solve for scale, efficiency, and quality.
Manage and grow a media product success team for each vertical.
Set clear goals, roles, and expectations for team members.
Coach and develop high-performing operators and project leads.
Foster a culture of ownership, clarity, and execution excellence.
Serve as the primary point of coordination between Media, Product, Engineering, Sales, and external partners.
Provide feedback loops to Product and Engineering based on delivery learnings to shape future product offerings.
Support strategic planning for new Media offerings and capabilities.

What We're Looking For

7+ years of experience in operations, customer success, deal operations, sales fulfillment, chief of staff, or client delivery roles—ideally in media, AI, or tech.
Proven experience managing teams and complex, multi-stakeholder projects.
Strong operational instincts—you can design systems, not just run them.
Excellent communication and stakeholder management skills.
Comfort operating in fast-moving, ambiguous environments.

Nice to Have

Experience working with AI-driven media or emerging creative technologies.
Background in a startup or high-growth environment.
Experience owning post-sale delivery for enterprise or strategic partners.

Team & Environment

You will lead a team of Operations Managers. Protege is a lean, fast-moving, high-trust team of builders obsessed with velocity and impact. Our culture is built for people who thrive on ambiguity, own outcomes, and want to shape the future of data and AI.