Worldly is looking for a Head of Accounts to lead and scale our global accounts function during a critical phase of company growth. This strategic role owns the overall account strategy, team performance, and operational rigor required to drive customer expansion, product adoption, and long-term value creation.

What You'll Do

Own and evolve Worldly’s global accounts strategy, with a focus on customer expansion, product upgrades, and long-term adoption.
Establish clear success metrics, KPIs, and operating rhythms for the accounts function, ensuring alignment with company-level goals.
Drive consistency, rigor, and accountability across account management practices while remaining flexible to customer needs.
Partner closely with senior leaders across Growth, Customer Success, Product, and Partnerships to align account strategy with broader business priorities.
Serve as an executive-level point of view on account health, risks, and opportunities across the customer portfolio.
Lead and develop a team of approximately 8 account professionals, including both direct and indirect reports.
Create clarity around roles, responsibilities, and expectations across the team.
Coach and mentor account leaders to deepen customer relationships, elevate strategic thinking, and drive measurable outcomes.
Foster a high-trust, high-performance culture grounded in ownership, empathy, and continuous improvement.
Take ownership of an existing account practice and assess its effectiveness, strengths, and gaps.
Operationalize the account motion by deeply understanding Worldly’s customer base, use cases, and growth opportunities.
Institute best practices across account planning, forecasting, customer engagement, and expansion motions.
Engage directly with customers to model excellence and stay close to the work.
Ensure the accounts function is data-driven, scalable, and positioned to support Worldly’s next phase of growth.

What We're Looking For

15+ years of experience in account management, customer growth, or related functions.
At least 5 years leading and scaling account teams.
Proven success driving customer expansion, product adoption, and revenue growth in complex B2B or SaaS environments.
Strong operational mindset with the ability to build structure, rigor, and repeatable processes.
Comfortable operating at both strategic and executional levels in a fast-paced, evolving organization.
Experience managing distributed or remote teams.
A collaborative, empathetic leader who holds teams accountable while fostering trust and development.

Nice to Have

Passion for mission-driven work and an interest in supply chain transformation, sustainability, or impact-focused technology.

Team & Environment

You will manage a growing team of Account Leaders and report directly to the Chief Growth Officer.

Benefits & Compensation

Medical, Dental, and Vision Insurance with Worldly covering 90% employee premium and 60% spouse/dependent premium.
Company-sponsored 401k with up to 4% match for US employees.
Incentive Stock Options.
100% Parental Paid Leave.
Unlimited PTO.
12 paid company holidays.
Office stipend for supplies.
No-meeting Fridays.
Flexible time off.
Remote culture with coffee chats and interest groups.
Compensation: Annual Base Salary: $180,000 - $210,000 USD (US), $140,000 - $160,000 USD (UK), $120,000 - $150,000 USD (France) + equity: Incentive Stock Option Package.

Work Mode

This is a global, remote position open to candidates in the United States, London, or Paris.

We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel.