Jones Lang LaSalle (JLL) was looking for a Guest Service Ambassador (Concierge)

JLL empowers you to shape a brighter way. Our team at JLL and JLL Technologies is reimagining real estate for a better world by blending world-class services, advisory, and technology for our clients. We're committed to bringing on the most talented people and creating an environment where you can truly thrive, grow meaningful careers, and find your professional home. Whether you've got deep experience in commercial real estate, skilled trades, technology, or you're looking to pivot into an exciting new industry, we want you on our team as we chart a path forward. - Guest Service Ambassador (GSA) Location - Client site at Yeouido JLL Experience Services team members are "experts who create value through lasting partnerships." Our goal? To deliver workplace experiences that clients will remember long after they've left the building. We don't just meet standards—we set them. Job Summary The GSA is the heart of our client's corporate office experience. You'll be the first point of contact, ensuring every visitor and employee feels welcomed, supported, and valued. This is your chance to blend exceptional people skills, a passion for service, and genuine enthusiasm into creating a hospitality-focused workplace environment. Job Responsibilities • Enthusiastically welcome guests, anticipate their needs, and assist with smooth arrivals and departures • Manage visitor bookings using the client's guest management system • Issue and reconcile guest and employee temporary passes, coordinating with security and facilities management • Direct and manage deliveries and their storage • Establish protocols for welcoming media and distinguished guests • Monitor lobby foot traffic and movement of equipment and materials • Manage people flow and provide support during peak periods • Offer general inquiries support and wayfinding assistance • Maintain and update operational signage in the lobby area • Keep the front desk and reception areas pristine, reflecting the client's brand standards • Create work orders for custodial, maintenance, safety, and security concerns • Collaborate across facility services to ensure a safe, comfortable work environment • Proactively identify and escalate potential risks to prevent privacy breaches or operational disruptions Qualifications • Minimum 2-3 years of customer service, security, or hospitality experience • People Person: Your joy comes from creating experiences that exceed expectations • Flexibility and a positive attitude when priorities shift • Excellent Communicator: Professional verbal and written communication in English • Master of multitasking who maintains consistency and accuracy • Working knowledge of information technology tools and platforms • Proficiency in Google Office suite preferred • Familiarity with guest management systems a plus • Ability to handle light physical tasks like carrying packages and managing lobby accessories Location: On-site – Seoul, Korea, Republic of If this job description speaks to you, we encourage you to apply even if you don't check every box. We're excited to learn about your unique strengths! [Standard JLL privacy and equal opportunity employer text follows]