Responsibilities
- Log and Data Analysis: You will be responsible for reviewing application logs, system metrics, and operational data to identify patterns, errors, and potential issues.
- Issue Triage & Resolution: Work closely with our engineering teams to triage incoming bugs and support tickets, providing them with initial findings and relevant information from your log analysis.
- Feature Development: You will be introduced to bug fixing and the initial development of new features, helping to build out our products and solutions.
- Collaborate and Document: Serve as a key link between our Quality Assurance, Operations, and and Engineering teams, ensuring seamless communication and a quick path to resolution. Maintain clear and concise documentation of issues, findings, and resolutions in our knowledge base.
Requirements
- A Bachelor's degree in Computer Science, Software Engineering, or a related field.
- A natural curiosity and a passion for figuring out problems and getting to the root cause of an issue.
- A genuine interest in software development and a strong desire to build a career in engineering.
- Excellent written and verbal communication skills, with the ability to explain complex technical issues to a variety of audiences.
Nice to Have
- Some familiarity with programming languages (e.g., Python, C#, JavaScript) and a basic understanding of software systems is a plus.
- Experience with Application Observability tools such as Splunk or Datadog.
- Experience with Cloud Platforms (e.g., AWS, Azure, GCP).
Benefits
- dental
- vision
- multiple group medical plans to choose from
- 401(k) retirement savings plan
- group life insurance
- (AD&D) insurance
- flexible spending account (FSA)
- health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- 2 floating holidays for full time non-exempt employees
- up to 16 weeks of paid parental leave for a birthing parent
- up to 8 weeks of paid bonding leave for non-birthing parents
- up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member
- a Lifestyle Spending Account allowance each month
