Responsibilities
- Install, configure, and maintain desktop and laptop computers.
- Troubleshoot and resolve hardware and software issues.
- Provide technical support to end-users via phone, email, and in-person.
- Manage and maintain inventory of desktop equipment and software.
- Ensure data security and backup procedures are followed.
- Document technical issues and resolutions in a ticketing system.
- Collaborate with other IT teams to implement new technologies.
- Conduct regular maintenance and updates on desktop systems.
- Assist in the deployment of new desktop hardware and software.
- Provide training and support to end-users on new technologies.
- Monitor and manage desktop performance and usage.
- Ensure compliance with IT policies and procedures.
- Participate in on-call rotations for after-hours support.
- Assist in the development and implementation of IT projects.
- Provide feedback on IT processes and procedures.
- Maintain accurate records of desktop support activities.
- Ensure timely resolution of desktop support tickets.
- Collaborate with vendors and suppliers for desktop hardware and software.
- Provide support for mobile devices and remote access solutions.
- Assist in the development of desktop support documentation.
- Participate in IT meetings and discussions.
- Provide support for virtual desktop infrastructure (VDI).
Nice to Have
- Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional).
- Experience with enterprise-level desktop support.
- Knowledge of IT service management best practices.
- Experience with remote desktop support tools.
- Ability to work in a fast-paced environment.
- Experience with IT project management.
- Knowledge of desktop security best practices.
- Experience with mobile device management (MDM) solutions.
- Ability to provide technical support to diverse user groups.
- Experience with virtual desktop infrastructure (VDI).
- Knowledge of IT asset management best practices.
- Experience with cloud-based desktop solutions.
- Ability to work independently with minimal supervision.
- Experience with IT service management tools.
- Knowledge of desktop virtualization technologies.
- Experience with scripting and automation tools.
- Ability to provide training and support to end-users.
- Experience with hardware and software deployment tools.
- Knowledge of data backup and recovery procedures.
- Ability to work flexible hours, including on-call rotations.
Compensation
Competitive
Work Arrangement
On-site
Team
Work closely with the IT team to resolve technical issues and maintain desktop infrastructure.
Clearance
Must possess an active Secret clearance.
Travel
Occasional travel may be required.
Education
Bachelor's degree in Information Technology or a related field.
Certifications
Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional).
Benefits
Competitive benefits package.
Work Environment
On-site work environment with occasional travel.
Schedule
Flexible hours, including on-call rotations.
Experience
Proven experience in desktop support or a related role.
Skills
- Strong knowledge of Windows and Mac operating systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
Other
Ability to work independently and in a team environment.
Not provided
