Responsibilities
- Uses statistical analysis and other data analysis methods to work with leadership team to support internal and external clients.
- Assists with implementations by extracting, analyzing and reconciling MedImpact’s data to previous vendor’s data, and researches any discrepancies identified.
- Presents results to internal and external stakeholders, with possible solutions.
- Sets up and documents parameters for standard reporting packages in accordance with defined reporting protocols and enterprise standards.
- Creates ad hoc reports utilizing database and software applications.
- Gathers requirements for new report and system development, resolves ambiguities and conflicts, ensures requirements are complete, and communicates progress to internal and external customers as necessary.
- Assists with Sprint Management and testing.
- Adheres to strict procedural and quality standards, including thorough & accurate documentation and validation protocols.
- Relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals.
- Extent of supervision ranges from moderate, to minimal, to independent based upon demonstrated skill and performance level as defined for the position.
- Active participant with new client implementations.
- Assists with identifying data issues and discrepancies.
- Works with leadership to identify potential data issues through data analysis methods.
- Develops and executes standard reporting packages and ad hoc information requests.
- Utilizes multiple databases while adhering to strict reporting protocols and business standards.
- Assists with Sprint Management and testing.
- Writes and maintains detailed documentation of reporting activities including client specifications, expected outcomes, validation methodology & processes, test results, recommendations, version control, configuration design.
- Creates and maintains a catalogue of PBM client report offerings.
- Educates internal staff and customers on the use of reporting tools and how to interpret and use Rebate client reports.
- Serves as a subject matter expert and “super user” of reporting tools and provides guidance, explanations, and trouble-shooting support to internal and external customers.
- Performs routine analysis of data to ensure accuracy and usability of information.
- Recommends reporting enhancements; revisions to reporting parameters; and other innovative, value-added modifications to meet the needs of internal and external customers.
- Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy.
- Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and reporting best practices.
- Based upon career path level, completes special projects and assignments (such as leading design reviews, gathering technical requirements, creating statements of work (SOW) for rebate projects, develops standard operation procedures (SOP) for rebate team.
- No supervisory responsibilities.
- This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
- One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
Requirements
- BS/BA and 6+ years’ experience or equivalent combination of education and experience, and 2 years of SME in respective areas.
- Rebate reporting experience required.
- Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage and analyze data.
- Business user of multiple software applications/processing systems.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to write reports, business correspondence, and procedure manuals.
Nice to Have
- Working knowledge of Oracle, Business Objects, and SQL strongly preferred.
Work Arrangement
On-site
Team
Structure: Internal and external client-facing role; collaborates with leadership team, internal staff, and external stakeholders; no supervisory responsibilities.
Additional Information
- This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration.
- The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
- This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).
- Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.
- This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables.
- The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.
- Work hours may be changed from time to time to meet the needs of the business.
- Typical core business hours are Monday through Friday from 8:00am to 5:00pm.
- This position requires domestic travel of up to 10% of the time.
