Responsibilities
- Lead, mentor and develop a team of IT engineers, providing guidance and support to ensure high performance and professional growth.
- Contribute to the development and execution of the annual IT roadmap, identifying technical debt and AI opportunities to ensure IT initiatives align with global business goals.
- Serve as the senior technical resource for the team; provide hands-on troubleshooting for complex issues.
- Partner with Infosec and Help Desk teams to align security controls with support workflows and ensure seamless escalation paths.
- Foster a "Customer-First" culture within the IT team, treating internal stakeholders as primary customers and ensuring every interaction is rooted in empathy and problem-solving.
- Ensure all IT processes and procedures are well documented.
- Work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements.
- Participate in on-call rotation during high priority incidents.
- Oversee the configuration, administration and security of our core stack, including Microsoft 365, Intune, Exchange Online, Google Workspace (GWS), Google Cloud Platform (GCP), Slack, and Zoom, etc.
- Champion an "Automation-First" philosophy, proactively identifying manual bottlenecks and leading the team to build AI-driven solutions.
- Manage our identity perimeter via Microsoft Entra, ensuring secure SSO and lifecycle management across all applications.
- Define and evolve the global standards for endpoint management of our global device fleet, overseeing MDM and BYOD programs while optimizing patch management and least-privilege security.
- Serve as the technical lead for various global initiatives, moving projects from discovery and design through to implementation and rollout.
- Manage the global domain portfolio and public/private DNS records.
- Maintain light infrastructure stack at global office hubs, including firewalls, switches, and Wi-Fi, ensuring secure and reliable connectivity.
Requirements
- 5+ years experience managing a multi-regional IT team, with a focus on professional development and performance coaching.
- 5+ years of hands-on administration in Microsoft Entra and Intune.
- 2+ years managing Google Workspace architecture, sharing permissions, and the integration of AI tools like Gemini and NotebookLM into functional workflows.
- 1+ years managing Google Cloud Platform (GCP), including project resource management, and API configurations to support AI deployment.
- 3+ years managing M365 Email and global DNS/domain security.
- Strategic mindset: Experience identifying technical debt and contributing to annual IT roadmaps that align with business goals.
- Proven track record of scaling AI and automation to solve functional IT challenges and upskilling teams to do the same.
- Experience with cloud-based collaboration and communications tools (e.g., Zoom, Slack).
- Technically proficient in Mac and Windows operating systems.
- Strong problem solving skills and ability to thrive in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills, with ability to effectively build relationships with individuals at all levels of the organization.
- Ability to manage several interrelated and potentially competing priorities in parallel.
Nice to Have
- Relevant certifications are considered a plus, but equivalent hands-on experience is prioritized: Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate
- Google Workspace Professional Administrator
- Google Associate Cloud Engineer
Work Arrangement
Remote (Worldwide)
Team
Structure: Distributed IT team across multiple time zones
Additional Information
- The annual gross base salary range for this position is $122,400 - $153,000 plus variable compensation.
