Berlin, Germany Hybrid Employment €55,000 - €60,000/year

Progyny Global is hiring a Global Customer Success & Retention Manager (m/f/x)

Requirements

  • 2+ years of experience in Client Success, Account Management, Customer Success, or Benefits Consulting.
  • Experience working with B2B clients, ideally in healthcare, HR tech, digital health, or employee benefits.
  • Bachelor’s degree in Business, Healthcare Management, Marketing, or a related field.
  • Strong written and verbal communication skills in English (additional languages are a plus).
  • Strong project management and organizational skills.
  • Analytical mindset with the ability to interpret data and present insights to clients.

Benefits

  • Competitive Base Salary: From €55000 – €65000 per year.
  • Bonus Program & Company Equity: Bonuses and ownership opportunities to share in Progyny’s success.
  • Fertility & Family-Building Benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
  • Mental Health Support: 1:1 psychologist sessions and wellness tools via Nilo Health.
  • Sustainable Mobility Benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
  • Urban Sports Club Discount: Access to discounted fitness and wellness activities.
  • Paid Leave: 30 days of paid leave per year.
  • Hybrid Work: Work from home up to two days per week.
  • Remote Work: Up to 8 weeks of remote work per year.
  • Weekly Team Lunches: Team lunch every Thursday.
  • Dog Friendly office: Bring your dog to work.

Work Arrangement

Hybrid

Additional Information

  • You have excellent relationship-building and stakeholder management skills.
  • You enjoy collaborating across global teams and functions.
  • You thrive in a fast-paced, evolving startup environment.
  • You are proactive, organized, and comfortable managing multiple priorities.
Required Skills
Client SuccessAccount ManagementCustomer Successor Benefits Consulting. Client SuccessAccount ManagementCustomer Successor Benefits Consulting.
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About company
Progyny Global
Part of Progyny Inc., makes fertility, pregnancy, and family-forming care accessible everywhere. Helps modern companies overcome inequality by supporting all employees in their pursuit to plan families and thrive in their career.
All jobs at Progyny Global Visit website
Job Details
Department Pre-Sales
Category other
Posted 23 days ago