A German Speaking Customer Service Representative is needed to assist clients in the insurance industry with inquiries, claims, and policy details via phone, email, and chat. The role emphasizes delivering high-quality customer service while working remotely in Greece for a reputable insurance services company, managed by Patrique Mercier Recruitment By Nellie.
What You'll Do
- Provide exceptional customer service to German-speaking clients via phone, email, and chat, assisting them with inquiries related to insurance products and services.
- Guide customers through the claims process, policy details, and coverage options, ensuring they receive the information they need.
- Handle customer complaints and resolve issues effectively, maintaining a high level of client satisfaction.
- Maintain comprehensive knowledge of the company’s insurance offerings to provide accurate guidance to customers.
- Document all customer interactions accurately to contribute to ongoing service improvement initiatives.
- Work closely with internal teams to ensure efficient processing of claims and policy changes.
- Stay updated on industry trends and changes to provide informed advice to clients.
What We're Looking For
- Fluency in German (to serve German-speaking clients)
- Strong customer service skills
- Ability to assist clients with insurance-related inquiries, claims, and policy details
- Proficiency in handling customer complaints and resolving issues effectively
- Ability to work remotely in Greece
- Strong communication skills via phone, email, and chat
Work Mode
- This is a remote position based in Greece.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, or any other protected status.
