Patrique Mercier Recruitment is seeking fluent German speakers to provide exceptional customer support for a major automotive brand. This role is based in Greece and offers a fully funded relocation package, presenting a unique opportunity to build a career while embracing a new cultural experience.
What You'll Do
- Deliver exceptional customer support to German-speaking clients through phone, email, and live chat.
- Address inquiries and resolve issues promptly to ensure customer satisfaction.
- Maintain up-to-date knowledge of company services and products.
- Document all customer interactions in the company's CRM system.
- Collaborate with team to brainstorm and implement strategies for improving customer service.
- Participate in training programs and meetings to enhance skills.
- Contribute ideas to improve internal processes and customer satisfaction.
What We're Looking For
- Fluent in German, both written and spoken.
- Fluent in English.
- Strong customer service skills with excellent communication abilities.
- Ability to handle various tasks in a high-pressure environment.
- Problem-solving mindset with keen attention to detail.
- Proficient in using CRM systems and customer support software.
- Positive attitude, adaptability, and eagerness to embrace a new cultural experience.
Nice to Have
- Previous experience in customer service.
- Previous experience in the automotive sector.
Technical Stack
- CRM systems
- Customer support software
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This position is based locally in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
