Patrique Mercier Recruitment is seeking a German Customer Service professional to provide support for clients of one of the world's Big Five IT companies. In this role, you will work fully remotely from Greece, handling inquiries related to IT products and services through multiple channels.
What You'll Do
- Deliver exceptional customer support to German-speaking clients via phone, email, and chat from a remote setting.
- Address customer inquiries related to IT products and services, ensuring timely and effective resolutions.
- Maintain up-to-date knowledge of the company’s offerings to provide accurate and relevant assistance.
- Document customer interactions and feedback in the company’s CRM system.
- Collaborate with team members to identify common issues and develop strategies for enhancing customer service.
- Engage in ongoing training to stay updated on industry trends and changes in technology.
- Proactively share ideas for process improvements and contribute to team goals.
What We're Looking For
- Fluent in German, both written and spoken.
- Proficiency in English.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively in a remote work environment.
- Excellent problem-solving skills and attention to detail.
- Familiarity with CRM systems and customer support tools.
- A positive attitude, adaptability, and eagerness to learn in a fast-paced environment.
Nice to Have
- Previous experience in customer service, particularly in the tech or IT sector.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This is a fully remote position based in Greece.
