Mercier Consultancy is looking for a German Customer Consultant to join our team. In this role, you will provide essential support to German-speaking customers in the automotive industry via phone, email, and chat, resolving inquiries and ensuring a seamless customer experience from your remote location in Greece.
What You'll Do
- Offer exceptional support to German-speaking customers via phone, email, and chat.
- Assist with inquiries about automotive products, services, and technical issues.
- Resolve customer concerns with professionalism and efficiency.
- Document customer interactions and feedback to improve overall service quality.
- Collaborate with internal teams to ensure a seamless customer experience.
- Stay informed on automotive trends and product updates to provide informed assistance.
What We're Looking For
- Fluency in German (both written and spoken).
- Strong communication skills with a customer-oriented mindset.
- Problem-solving skills and the ability to troubleshoot technical issues.
- Ability to work independently in a remote environment under minimal supervision.
- A passion for the automotive industry and helping customers find the right solutions.
Nice to Have
- Knowledge of English.
- Previous experience in customer service, especially in the automotive sector.
- Experience with CRM systems or customer support software.
Benefits & Compensation
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
Mercier Consultancy is an equal opportunity employer.
