M&T Bank is hiring a Full-Time Float Teller to be a key contributor to the customer experience across multiple branches in the Hagerstown, Maryland area. In this role, you will travel to different locations as needed, specializing in digital engagement, lobby management, and accurate transaction processing.

What You'll Do

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
Educate customers through digital demonstrations and identify self-service opportunities.
Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution and log all customer complaints.
Transition identified sales opportunities and provide introduction to the appropriate banking partner.
Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML/BSA/KYC related activities.
Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points.

What We're Looking For

High school diploma or equivalent (GED)
Minimum of 6 months customer service experience, including data entry and/or cash handling experience
Ability to easily travel between branches on an as-needed basis
Proven verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized with proven time management and prioritization skills
Proficient with internet user-level technology