Front Office Agent
As a Front Office Agent, you play a key role in shaping the guest journey. You’ll manage check-in and check-out procedures with efficiency and warmth, ensuring every visitor feels welcomed and valued from arrival to departure.
Your responsibilities include coordinating reservations across phone, email, and in-person channels, accurately recording guest preferences and special requests. You’ll handle payments with attention to detail and maintain clear transaction records in line with hotel standards.
You’ll serve as a primary point of contact, offering guests information about hotel amenities, local attractions, and events. When concerns arise, you’ll listen attentively, respond with empathy, and take initiative to resolve issues promptly, contributing to a positive and memorable stay.
Collaboration is essential—you’ll communicate regularly with housekeeping, maintenance, and management teams to support guest needs and uphold service excellence. You’ll also maintain a tidy, well-stocked front desk area and report any safety or maintenance concerns without delay.
Benefits & Development
- Meals, uniform, and accommodation provided
- Free access to public transportation within the city
- Employee benefit card granting discounted stays at hotels worldwide
- Access to structured learning programs and qualification opportunities through internal academies
- Clear pathways for career growth within the property and across international locations
- Engagement in community-focused Corporate Social Responsibility initiatives
Work Environment
This is an onsite role requiring consistent presence at the property. The environment is fast-paced and guest-centered, with strong support for personal and professional development.
Our Culture
We prioritize employee growth, lifelong learning, and meaningful engagement. Team members are encouraged to build skills, earn recognized qualifications, and take part in global mobility programs. A commitment to social responsibility and community impact is central to our values.
